Certified Pharmacy Technician

Walgreens•Springfield, MO

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy registers. The technician models and delivers a distinctive customer experience while supporting pharmacy operations, inventory, clinical services, and team development.

Requirements

Work under the direct supervision of a pharmacist and comply with applicable state and federal regulations.
Be fluent in reading, writing, and speaking English, except in Puerto Rico.
Be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices with team members and develop relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state and federal regulations and Company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Enter patient and drug information into pharmacy systems and ensure it is accurate.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program procedures.
Follow the Company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate products in the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use Company asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing to healthcare and community groups and facilities.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.