Certified Pharmacy Technician

Walgreens•Tucson, AZ

12d

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists and coaches pharmacy technicians in pharmacy-system operations and cashiers in operating pharmacy cash registers. Models and delivers a distinctive customer experience. The role supports customers and patients by greeting them, offering assistance, resolving issues, answering questions, and sharing customer-service best practices. It also helps maintain relationships with valuable customers and members of the local medical community. Under pharmacist supervision, the technician enters and verifies patient and drug information, fills prescriptions, checks for possible interactions, assists with workflow, reports prescription errors, follows dispensing and quality-improvement policies, processes third-party claims, handles register transactions, responds to appropriate telephone calls, and performs assigned clerical duties. The position also supports inventory management, asset protection, pharmacy upkeep, and, as required, clinical services and coordination with healthcare providers. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, completes assigned training and continuing education, and maintains current healthcare and pharmacy knowledge. The role requires English fluency in reading, writing, and speaking, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required as a condition of promotion to senior technician if not otherwise held.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy in compliance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, process prescriptions, and accurately enter information.
Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company policies related to pharmacy errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with ordering, unpacking, checking, and storing pharmaceutical shipments and other inventory-management activities.
Maintain knowledge of asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers through detailing and outreach to healthcare groups and residential or nursing homes.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.
Engage customers and patients, resolve issues, answer questions, and model customer-service best practices.