Certified Pharmacy Technician

Walgreens • Fishers, IN

5d • $18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive and helpful customer experience.

The position supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow, reporting prescription errors, processing third-party claims, handling appropriate telephone calls, and supporting inventory management. It may also involve assisting with clinical services and outreach to local healthcare providers. The technician maintains the Pharmacy Department's supplies and orderly appearance, follows company policies, and completes assigned tasks.

The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes learning modules, acquires continuing education credits, and keeps current with developments in healthcare and pharmacy.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
• Develop strong relationships with valuable customers.
• Enter patient and drug information accurately; retrieve, count, and pour pharmaceutical drugs; verify medication accuracy; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales, collect and handle cash as required, and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques; and file claims for shipment discrepancies or damaged prescription drugs.
• May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
• Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local healthcare providers and community organizations.
• Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed