Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive and helpful customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow, reporting errors, processing claims, handling calls, and supporting inventory management. It may also support clinical services, medical-community outreach, and maintenance of a clean, stocked, and orderly Pharmacy Department. Training and continuing education are part of the role; technicians earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, answer questions, resolve issues, and provide a positive customer experience.
- Model customer-service best practices, including proactive assistance, courteous interactions, identifying customer needs, and assisting until satisfied.
- Develop strong relationships with valuable customers.
- Assist the pharmacist under supervision and comply with state, federal, and company policies and the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
- Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Assist customers in locating products, including taking them to the over-the-counter aisle when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Use company asset-protection techniques and file claims for pharmaceutical merchandise overages, shortages, order errors, or damaged goods.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local healthcare providers through medical-provider outreach and engagement with health groups, retirement homes, and nursing homes.
- Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
