Certified Pharmacy Technician

Walgreens•Palm Springs, CA

13d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive customer experience. The technician supports pharmacy operations under pharmacist supervision, including prescription processing, customer assistance, inventory activities, clerical work, and coordination of clinical services. The role also involves maintaining pharmacy department standards, complying with company policies, pursuing required certification and training, and keeping current with developments in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, ensure information is entered correctly, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register, handle cash as required, and assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in building relationships with local medical providers and health organizations through detailing and outreach.
Maintain the pharmacy department’s supplies, cleanliness, order, and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.