Certified Pharmacy Technician - CARE (Hybrid)

AnewHealth•Valley View, OH

17d•Hybrid

About The Position

AnewHealth is a leading pharmacy care management company specializing in caring for people with complex, chronic needs. Established in 2023, it provides comprehensive pharmacy services, pharmacy benefit management, and specialized support services for the Program of All-Inclusive Care for the Elderly. With over 1,400 team members, AnewHealth serves more than 100,000 people across all 50 states. Pharmacy Technicians in the Patient Care Center of Excellence play a crucial role in ensuring patients receive quality pharmacy services. They operate in a closed-door pharmacy environment, interacting with patients, doctors, and facilities via phone. Their duties involve extensive phone work, navigating multiple pharmacy software systems, and supporting various stages of patient care and contact. The role is office or remote-based, offering an exceptional patient experience in a fast-paced, high-energy environment with a focus on phone-based pharmacy work.

Requirements

High school diploma/GED
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
Must maintain a pharmacy technician registration with State Board of Pharmacy
Must be 18+ years of age
Prior experience in a pharmacy setting
Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
Comfortable working in a phone-based environment.
Ability to work independently.
Self-motivated and goal oriented.
Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
Thorough drug knowledge.
Pharmacy billing knowledge.
Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
Strong prioritization and organizational skills.
Maintain a high degree of confidentiality.
Passion to help people and enrich their lives.
Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Responsibilities

Providing an exceptional customer service experience each day in a phone based environment.
Enter a high volume of data; processing prescription information with speed and accuracy.
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients.
Working through current case queues to problem solve for patient care issues.
Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf.
Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare.
Maintaining patient records with strong attention to detail and confidentiality.
Accurate retrieval of all prescription information and verifying through doctor calls.
Placing welcome calls to newly on-boarded patients and establish a trusted point of contact.
Placing outbound calls to patients to create, maintain or update their medication profiles.
Serve as backup support for times of higher patient call volume.
Effectively assist with patient questions over the phone.
Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.