Certified Pharmacy Technician

Walgreens•Tampa, FL

1d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and in other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists and coaches pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers. The position models and delivers a distinctive customer experience. The technician engages customers and patients, resolves issues, answers questions, and builds relationships with valuable customers. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, reports errors, processes claims, handles cash and calls, and supports pharmacy workflow and inventory. The role may also assist with clinical services, community outreach, department upkeep, and other assigned duties. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends training, completes requested learning activities, obtains continuing education credits, and keeps current with developments in healthcare and pharmacy.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and other Pharmacy Department duties, following state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information and process prescriptions; ensure information is entered correctly.
When PTCB certified, assist and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy cash register operations.
Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer service practices.
Build strong relationships with valuable customers.
Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical and healthcare communities.
Maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain relevant healthcare and pharmacy knowledge and skills.