Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. Models and delivers a distinctive customer experience. The role supports pharmacy operations, prescription processing, customer service, inventory management, clerical work, and clinical services as assigned. It also involves maintaining relationships with local healthcare providers, keeping the Pharmacy Department orderly, following company policies and pharmacy safety procedures, and completing training and continuing education. The position requires a flexible schedule that may include evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Build relationships with valuable customers and contribute to a positive customer experience.
- Assist the pharmacist under supervision and comply with state, federal, and company policies and the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is accurate.
- Fill prescriptions by retrieving, counting, and pouring drugs; verify medications and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-handling and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, collect and handle cash, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Assist with inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; address shipment overages, shortages, order errors, and damaged goods as applicable.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
