Certified Pharmacy Technician

Hy-Vee, Inc.•Iowa Falls, IA

11d•Onsite

About The Position

Hy-Vee is seeking a customer-focused Certified Pharmacy Technician with immunization certification to support pharmacists and patients in a retail pharmacy. The role supports prescription preparation and distribution, administers vaccines where permitted by law, and helps with prescription processing, insurance billing, customer service, and inventory while maintaining confidentiality and regulatory compliance. The position is fast-paced and involves handling multiple tasks during a shift, including filling prescriptions, answering telephones, and assisting customers. Training is provided to support a safe work environment.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program; continuing education requirements must be maintained to keep the license active.
CPR and Immunization Certification; continuing education requirements must be maintained to keep the certification active.
Vaccination certification as required by law where applicable.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist's expertise and judgment.
Accept written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
Contact doctors' offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information required to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies, and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and in accordance with CPR and Immunization Certification requirements.
Maintain the cleanliness of the pharmacy and dispensing area.
Protect the confidentiality of customers' private medical information in accordance with HIPAA.
Follow statutes and regulations pertaining to pharmacy technicians.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other areas of the store and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.