Certified Pharmacy Technician

Walgreens • Winston-Salem, NC

1d • $18 - $24

About The Position

In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Certified Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience.

The position supports prescription processing and dispensing, pharmacy workflow, customer service, cash handling, third-party claims, inventory management, and departmental maintenance. It also involves assisting with clinical services and outreach to local healthcare providers as assigned. The technician must comply with applicable laws, Walgreens policies and procedures, the Pharmacy Code of Conduct, and quality and dispensing requirements.

The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. The role also requires completing assigned training and continuing education and maintaining knowledge of healthcare and pharmacy developments.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist, under supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and Company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow Company policies and procedures concerning pharmacy errors and the Quality Improvement Program.
• Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Assist customers with locating over-the-counter products when possible, answer questions, resolve issues, and model customer-service best practices.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain awareness of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• As assigned, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
• Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
• Comply with Company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed