Certified Pharmacy Technician

Walgreens•Palo Alto, CA

10d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties according to company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive and helpful customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in the use of pharmacy cash registers. The role supports prescription processing, pharmacy workflow, inventory management, clinical services, customer service, and relationships with local medical providers. The technician follows applicable legal and company requirements, including the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy, and completes training and continuing education as required.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures relating to pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and help customers locate over-the-counter products.
Model and share customer-service best practices with team members and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.