Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Certified Pharmacy Technician assists in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operation. The technician delivers a distinctive customer experience by engaging customers and patients, answering questions, resolving issues, and modeling customer-service best practices. Operational duties include entering patient and drug information, filling prescriptions, supporting pharmacist workflow, reporting prescription errors, handling sales and cash, answering appropriate telephone calls, processing third-party claims, and assisting with inventory management and clinical services. The role also supports relationships with local healthcare providers, maintains the Pharmacy Department’s supplies and appearance, follows company policies, and completes assigned tasks. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes assigned learning, obtains continuing education credits, and keeps current with developments in healthcare and pharmacy.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Engage customers and patients by greeting them, offering assistance, answering questions, and resolving customer issues.
- Model customer-service best practices and build strong relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to enter patient and drug information, ensure accuracy, fill prescriptions, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow company error policies and the Quality Improvement Program.
- Follow the Company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on the assigned cash register, collect and handle cash, and help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
- Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete requested PPLs, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
