Certified Pharmacy Technician

Hy-Vee, Inc.•Council Bluffs, IA

21h

About The Position

Hy-Vee is seeking a Certified Pharmacy Technician to support pharmacists in the accurate, professional, and confidential preparation and distribution of prescription medications. The role includes prescription processing, insurance billing, customer service, and inventory duties while following applicable pharmacy regulations and company policies. Technicians also help create a positive customer experience and work collaboratively with pharmacy and store teams. This is a fast-paced retail pharmacy role involving multiple tasks during a shift, such as filling prescriptions, answering telephone calls, and assisting customers. The pharmacy handles and prepares hazardous drugs, with occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. Training is provided to support a safe work environment. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Certification as a licensed technician through a certified national program.
Maintain continuing education requirements to keep the license active.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist’s expertise or judgment.
Accept written prescription orders and telephoned refill requests at the supervising pharmacist’s discretion.
Contact doctors’ offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information required to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, check in, and stock pharmacy supplies and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as permitted by law and with required certification where applicable.
Maintain cleanliness in the pharmacy and dispensing area.
Protect the confidentiality of customers’ private medical information in accordance with HIPAA.
Follow statutes and regulations pertaining to pharmacy technicians.
Work with coworkers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas as needed and take on assigned special projects.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.