Certified Pharmacy Technician

Walgreens•Banning, CA

12d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and supports other Pharmacy Department duties according to Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and models a distinctive and delightful customer experience. If PTCB certified, the technician also assists with and coaches pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician helps enter and verify prescription information, fill prescriptions, support pharmacy workflow, handle customer and telephone inquiries, process third-party claims, and perform clerical and inventory duties. The role may also support clinical services, healthcare-provider relationships, and Pharmacy Department upkeep. The position requires maintaining certification or registration as applicable, completing assigned training and continuing education, and keeping current with developments in healthcare and pharmacy.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or maintain state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and Company policies and procedures.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company policies concerning pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Develop relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating clinical services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department’s supplies and ensure it is clean, neat, and orderly.
Comply with Company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.