Certified Pharmacy Technician

Walgreens • Roxboro, NC

7d • $18 - $24

About The Position

In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Certified Pharmacy Technician assists in pharmacy practice and other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience.

The position supports pharmacy operations by entering and verifying patient and drug information, filling prescriptions, assisting pharmacists with workflow, promptly reporting prescription errors, processing third-party claims, handling appropriate telephone calls, and supporting inventory management. It may also assist with clinical services and outreach to local healthcare providers. The technician maintains department supplies and cleanliness, follows company policies and the Pharmacy Code of Conduct, and completes assigned training and continuing education. The position requires English fluency and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required as a condition of promotion to senior technician if not otherwise held.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
• Use pharmacy systems to obtain patient and drug information and process prescriptions.
• Enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on an assigned cash register and collect and handle cash as required.
• Assist customers in locating over-the-counter products when possible; answer questions and resolve customer issues.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection techniques and file claims for warehouse overages, shortages, order errors, and damaged prescription drugs.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required.
• Coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help develop and maintain relationships with local medical professionals and healthcare groups through provider detailing and outreach.
• Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
• Maintain respectful relationships with coworkers and comply with company policies and procedures.
• Complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
• Model customer-service best practices, including greeting customers, offering proactive assistance, identifying needs, and helping customers until satisfied.
• Develop strong relationships with valuable customers.
• If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed