Certified Pharmacy Technician

Walgreens•Fairfield, CA

6d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, delightful customer experience. The position supports pharmacy operations under pharmacist supervision, including entering patient and drug information, filling prescriptions, assisting with workflow and scheduling, reporting prescription errors, processing claims, handling cash-register transactions, answering certain telephone calls, and supporting inventory management. The technician may assist with clinical services and healthcare-provider outreach, and helps keep the Pharmacy Department clean, orderly, and adequately supplied. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, attends training, completes requested learning modules, earns continuing education credits, and maintains current healthcare and pharmacy knowledge. The role requires a flexible schedule, including evening and weekend hours. Compensation depends on factors such as geography, skills, education, and experience; the role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.
Comply with applicable state and federal regulations and Company pharmacy policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and Company policies and procedures.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately.
Retrieve, count, and pour pharmaceutical drugs, verify that medication is correct, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program policies.
Follow the Company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers with locating over-the-counter products when possible; answer customer questions and resolve issues.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and care facilities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete learning modules requested by the Manager, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
Model customer-service best practices, including greeting customers, offering proactive assistance, identifying needs, and providing service until satisfied.
If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.