Certified Pharmacy Technician

Hy-Vee, Inc.•Council Bluffs, IA

About The Position

The Certified Pharmacy Technician supports pharmacists in preparing and distributing prescription medications accurately, professionally, and with care. The role includes prescription processing, insurance billing, customer service, and inventory tasks, while maintaining confidentiality and complying with pharmacy regulations and company policies. Technicians provide prompt, friendly service and handle customer inquiries that do not require a pharmacist’s expertise or judgment. This is a fast-paced retail pharmacy role involving multiple tasks during a shift, including filling prescriptions, answering the telephone, and assisting customers. The position requires frequent standing and walking, and may involve occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. The pharmacy handles and prepares hazardous drugs; personnel of reproductive capability should be aware of potential acute and chronic effects from exposure. Training is provided, and following pharmacy safety policies and procedures is essential.

Requirements

At least 18 years old.
High school diploma or equivalent.
Certification as a licensed technician through a certified national program; continuing education requirements must be maintained to keep the license active.
Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
Ability to perform arithmetic, algebraic, and geometric calculations accurately.
Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
Ability to maintain discretion and integrity when handling confidential patient information.
Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

Previous experience as a pharmacy technician or pharmacy clerk.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Handle customer inquiries that do not require a pharmacist’s expertise and judgment.
Accept new written prescriptions and telephoned refill requests at the supervising pharmacist’s discretion.
Contact doctors’ offices to take or request refill prescriptions as needed.
Gather and maintain accurate patient information required to prepare prescriptions.
Assist pharmacists in preparing prescription drug products for dispensing.
Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
File prescriptions after dispensing and report medication errors to appropriate personnel.
Order, receive, and stock pharmacy supplies, and log invoices as necessary.
Perform cash transactions accurately.
Administer vaccines as allowed by law and when appropriately certified.
Maintain cleanliness of the pharmacy and dispensing area.
Protect the confidentiality of customers’ private medical information in accordance with HIPAA.
Comply with statutes and regulations pertaining to pharmacy technicians.
Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
Assist in other store areas and take on special projects as assigned.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.