Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive and positive customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow and scheduling, reporting errors, processing claims, handling relevant phone calls, and supporting inventory management. It may also involve assisting with clinical services and outreach to the local medical community. The technician maintains an orderly Pharmacy Department, follows company policies, participates in training and continuing education, and earns and maintains PTCB certification through the designated program or as otherwise required.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
- Enter patient and drug information, retrieve and count medications, verify medicines, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
- Register related sales, collect and handle cash, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; identify and report overages, shortages, order errors, and damaged prescription drugs.
- Assist with clinical services when required, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and organizations through provider detailing and outreach.
- Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
- Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments.
- Engage customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Develop relationships with valuable customers.
- If PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
- Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements.
- Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
