Certified Pharmacy Technician

Walgreens•Mint Hill, NC

4d•$18 - $24

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, checking medications and possible interactions, helping maintain workflow, reporting prescription errors, processing third-party claims, handling appropriate calls, and supporting inventory activities. The role may also assist with clinical services and outreach to the local medical community, and helps keep the Pharmacy Department stocked, clean, and orderly. The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, attends assigned training, completes requested PPLs, obtains continuing education credits, and maintains knowledge and skills in healthcare and pharmacy.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including counting, measuring, and weighing medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients, offer assistance, resolve customer issues, answer questions, and build relationships with valuable customers.
Model and share customer service best practices with team members.
Assist the pharmacist under supervision and in accordance with state, federal, and company requirements; comply with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register related sales, collect and handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, or damage.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and help coordinate clinical services with Walgreens clinics and external providers.
Help maintain relationships with local medical professionals and health organizations through provider detailing and outreach.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification and/or state-required certification or registration; attend training, complete requested PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.