Certified Pharmacy Technician

Walgreens•Newport News, VA

11d

About The Position

In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Under pharmacist supervision, assists in pharmacy operations, including entering patient and drug information, filling prescriptions, supporting workflow, reporting prescription errors, following Good Faith Dispensing requirements, processing sales and third-party claims, assisting customers, handling appropriate telephone calls, and supporting inventory management. May assist with clinical services, healthcare provider outreach, and maintaining the Pharmacy Department. Earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Attends training, completes requested PPLs, earns continuing education credits, and maintains knowledge and skills in healthcare and pharmacy. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. Requires willingness to work a flexible schedule, including evening and weekend hours.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state, federal, and Company policies and procedures.
Use pharmacy systems to obtain patient and drug information and process prescriptions.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash register operations.
Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer service best practices and develop strong relationships with valuable customers.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company policies and procedures regarding pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing requirements during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.