Certified Pharmacy Technician

Walgreens•Fort Wayne, IN

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive customer experience. Responsibilities include assisting with prescription processing and dispensing under pharmacist supervision, customer service, pharmacy workflow, inventory management, clerical duties, and maintaining the Pharmacy Department. The technician may also support clinical services, including collecting and labeling patient samples, and assist with outreach to the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Training, requested learning modules, continuing education, and ongoing development of healthcare and pharmacy knowledge are required. English fluency in reading, writing, and speaking is required, except in Puerto Rico. A flexible schedule, including evenings and weekends, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, ensure information is accurate, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify the medicine, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers with locating over-the-counter products and resolve customer issues and questions.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in building relationships with local medical providers and conducting provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
Follow company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
Model customer-service best practices, including greeting customers, offering help proactively, identifying needs, and serving customers until satisfied.