Certified Pharmacy Technician

Walgreens • Danbury, CT

7d • $19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive, helpful customer experience.

The position supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow and scheduling, reporting prescription errors, handling sales and cash, responding to appropriate phone calls, processing third-party claims, and supporting inventory management. The technician may also assist with clinical services, healthcare-provider outreach, and maintaining a clean, orderly, and adequately stocked Pharmacy Department.

The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes assigned PPLs, obtains continuing education credits, and maintains knowledge and skills in healthcare and pharmacy.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
• Model and share customer-service best practices with team members and develop relationships with valuable customers.
• Assist the pharmacist under supervision in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program policies.
• Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription-service claims promptly and efficiently, and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for overages, shortages, order errors, or damaged prescription drugs.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and healthcare groups.
• Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge and skills.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed