Certified Pharmacy Technician

Walgreens • Livonia, MI

9d • $18 - $24

About The Position

In accordance with state and federal regulations and under the pharmacist’s direct supervision, the Certified Pharmacy Technician assists in pharmacy practice and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician may assist and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy cash-register operation. The technician models and delivers a distinctive and helpful customer experience.

The role supports customer service, prescription processing, pharmacy workflow, error reporting, sales and cash handling, telephone calls, third-party claims, inventory management, and pharmacy maintenance. It may also support clinical services, including collecting and labeling blood or urine samples, and relationship-building with local healthcare providers and community organizations.

The technician earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration. Otherwise, PTCB certification is required as a condition of promotion to senior technician. The position includes training, requested learning modules, continuing education, and maintaining knowledge of developments in healthcare and pharmacy.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
• Model customer-service best practices and develop strong relationships with valuable customers.
• Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour drugs; verify medicines; and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales at the assigned cash register, handle cash as required, and assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to healthcare groups, retirement homes, nursing homes, and other forums.
• Help maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed