Certified Pharmacy Technician

Walgreens•Nashville, TN

About The Position

Assists the pharmacist, under direct supervision and in accordance with state and federal regulations and company policies, in the practice of pharmacy. Uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The role models and delivers a distinctive customer experience while supporting pharmacy operations, patient service, inventory management, clinical services, and department upkeep. The technician engages customers and patients, answers questions, resolves issues, and helps customers locate products. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports workflow, reports prescription errors, follows dispensing and quality-improvement policies, processes third-party claims, handles sales and cash, answers appropriate phone calls, and performs assigned clerical and inventory duties. The technician may assist with clinical services and outreach to the local medical community. The role requires maintaining PTCB certification through a designated training program or state-required certification/registration, completing assigned training and continuing education, and maintaining current healthcare and pharmacy knowledge. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.
Must follow applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy, following state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.
Greet and assist customers and patients, resolve issues, answer questions, and help customers locate over-the-counter products.
Model customer-service best practices and develop relationships with valuable customers.
Enter patient and drug information; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and follow company policies concerning errors and the Quality Improvement Program.
Follow Good Faith Dispensing policies during applicable prescription-dispensing activities.
Register sales, collect and handle cash as required, and handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection practices and file claims for Rx-drug shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and conducting outreach to healthcare groups and care facilities.
Help maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.