Certified Pharmacy Technician

Walgreens • Hagerstown, MD

4d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience.

The position supports customer service, prescription processing, pharmacy operations, inventory management, and clinical services. It also includes training and personal development activities, including maintaining required certification or registration, completing assigned training, and keeping current with developments in healthcare and pharmacy.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
• Model customer service best practices and build relationships with valuable customers.
• Assist the pharmacist in the practice of pharmacy in accordance with state and federal regulations and company policies.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Enter patient and drug information in pharmacy systems and ensure it is entered correctly.
• Fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Register related sales, collect and handle cash, and assist customers in locating over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use company asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
• Assist the pharmacist with clinical services, including collecting and labeling patient blood or urine samples when required.
• Help coordinate clinical services with Walgreens healthcare clinics and external providers.
• Assist in maintaining relationships with local medical providers through detailing and outreach to healthcare groups and care facilities.
• Help keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed