Certified Pharmacy Technician

Walgreens • Evanston, IL

1d • $18 - $24

About The Position

Under direct pharmacist supervision and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers on pharmacy systems and registers. The technician models and delivers a distinctive customer experience.

Responsibilities include supporting prescription processing and dispensing, reporting errors, handling sales and cash, responding to appropriate telephone calls, processing third-party claims, and assisting with inventory and department upkeep. The technician may also support clinical services and outreach to the local medical community. Training, certification maintenance, continuing education, and keeping current with developments in healthcare and pharmacy are part of the role.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
• Develop strong relationships with valuable customers.
• Assist the pharmacist in pharmacy practice under supervision and comply with state, federal, and company policies and the Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales, collect and handle cash, and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment discrepancies or damaged goods.
• May assist with clinical services, including collecting and labeling blood or urine samples, and coordinating services with pharmacy staff, clinics, and external providers.
• Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
• Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed