Certified Pharmacy Technician

Walgreens•Richmond, VA

About The Position

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists with pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. If PTCB certified, the technician may also assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The technician helps enter and verify prescription information, retrieve and count medications, support pharmacy workflow, report errors, process claims, handle register transactions, assist customers with product locations, answer appropriate telephone calls, and perform clerical and inventory tasks. The position may also support clinical services, relationships with local health care providers, and pharmacy department upkeep. The technician is expected to complete assigned training, maintain required certification or registration, pursue continuing education, and stay current with developments in health care and pharmacy. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications; verify the medicine is correct and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products and resolve customer issues or answer questions.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens health care clinics, and external providers.
Assist in maintaining relationships with local medical professionals and conducting outreach to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments and other tasks as assigned.
If PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in operating pharmacy cash registers.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in health care and pharmacy.