Certified Pharmacy Technician

Walgreens•Bainbridge Island, WA

17d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and models a distinctive, delightful customer experience. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The technician engages customers and patients, offers assistance with products and services, resolves questions and issues, and helps build relationships with valuable customers. Under pharmacist supervision, the technician enters and verifies patient and drug information, fills prescriptions, supports pharmacy workflow and scheduling, reports prescription errors, and follows dispensing and quality-improvement policies. Additional duties include register transactions, customer assistance with over-the-counter products, telephone calls, third-party claim corrections, clerical work, inventory management, asset-protection procedures, and maintaining a clean, stocked Pharmacy Department. The technician may support clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers. The role also supports relationships with local medical professionals and community groups through outreach. Technicians earn and maintain PTCB certification through the designated program or state-required certification/registration, attend training, complete requested PPLs, earn continuing-education credits, and keep their healthcare and pharmacy knowledge current. English fluency in reading, writing, and speaking is required, except in Puerto Rico. A flexible schedule, including evenings and weekends, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification/registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Follow applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection techniques and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with clinics and external providers.
Help maintain relationships with local medical professionals and conduct outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, earn continuing-education credits, and maintain current healthcare and pharmacy knowledge.
If PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy register operations.