Certified Pharmacy Technician

Walgreens•Yucaipa, CA

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations. The technician models and delivers a distinctive customer experience. The position includes customer-service responsibilities, prescription processing and support for pharmacy operations. Duties include entering patient and drug information; retrieving, counting and pouring medications; checking for accuracy and possible interactions; supporting pharmacist workflow; reporting prescription errors; processing third-party claims; handling appropriate calls; managing inventory; and maintaining the pharmacy area. The technician may also support clinical services, provider outreach, and relationships with the local medical community. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, obtains continuing education credits, and maintains current healthcare and pharmacy knowledge. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform Pharmacy Department duties in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications; verify that the medicine is correct; and check for possible interactions.
Support pharmacy workflow and scheduling, and immediately report prescription errors to the pharmacist on duty.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy, as well as the Quality Improvement Program and other company procedures.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers with questions and issues, help locate over-the-counter products, and deliver customer-service best practices.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for Rx merchandise overages, shortages, order errors, or damage.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and health groups, retirement homes, nursing homes, and other forums.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, orderly, and adequately stocked.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.