Certified Pharmacy Technician
About The Position
Under direct pharmacist supervision and in accordance with state and federal regulations and company policies, the Certified Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and medication information and process prescriptions, and models a distinctive customer experience. A PTCB-certified technician may also assist and coach pharmacy technicians and cashiers in using pharmacy systems and cash registers. The technician supports prescription processing and dispensing, pharmacy workflow, customer service, cash handling, claims processing, inventory management, clinical services, and pharmacy department upkeep. The role also includes training, continuing education, and maintaining required certification or registration.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Build relationships with valuable customers and provide assistance locating over-the-counter products.
- Under pharmacist supervision, use pharmacy systems to enter patient and drug information, process prescriptions, retrieve and count medications, and help verify the correct medicine and identify possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and follow company error-management and Quality Improvement Program policies.
- Follow the company's Good Faith Dispensing policy during applicable dispensing activities.
- Register sales on the assigned cash register and collect and handle cash as required.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Assist with inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical and healthcare providers through detailing and outreach to relevant community groups and facilities.
- Help keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
