Certified Pharmacy Technician

Walgreens•Lubbock, TX

12d

About The Position

Assists the pharmacist, under direct supervision and in accordance with state and federal regulations and company policies, in the practice of pharmacy and other Pharmacy Department duties. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations. Models and delivers a distinctive, delightful customer experience. The role supports prescription processing, customer service, pharmacy workflow, cash handling, inventory management, clerical activities, and maintenance of the Pharmacy Department. It may also support clinical services and coordination with Walgreens healthcare clinics and external providers, as well as outreach to the local medical community. The technician completes assigned training and continuing education, maintains pharmacy and healthcare knowledge, and earns and maintains required certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Maintain knowledge and skill in healthcare and pharmacy, including current news and developments.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, answering questions, and delivering Walgreens customer-service practices.
Develop strong relationships with valuable customers and model courteous, proactive service habits for team members.
Assist the pharmacist in the practice of pharmacy under supervision and comply with state, federal, and company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions; retrieve, count, and pour medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error policies and the Quality Improvement Program.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products, including taking them to the appropriate aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and support coordination with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to local medical providers and community organizations.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.