Certified Pharmacy Technician
About The Position
The Certified Pharmacy Technician supports pharmacists in accurately and professionally preparing and distributing prescription medications. The role includes prescription processing, insurance billing, customer service, and inventory, while maintaining confidentiality and complying with pharmacy regulations. Technicians work in a fast-paced retail pharmacy, handling multiple tasks during each shift, such as filling prescriptions, answering telephone calls, and assisting customers. The pharmacy handles and prepares hazardous drugs; there may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. Personnel of reproductive capability should be aware that exposure may cause acute and chronic effects. Following pharmacy policies and procedures is essential to minimizing risk, and safety training is provided.
Requirements
- High school diploma or equivalent.
- Certification as a licensed technician through a certified national program; continuing education requirements must be maintained to keep the license active.
- Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
- Ability to perform arithmetic, algebraic, and geometric calculations accurately.
- Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
- Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
- Ability to maintain discretion and integrity when handling confidential patient information.
- Ability to frequently stand and walk throughout a shift, including extended periods at a pharmacy counter or workstation.
- Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.
- Successful completion of a pre-employment drug screen is required.
Nice To Haves
- Previous experience as a pharmacy technician or pharmacy clerk.
- Vaccination certification, if administering vaccines, as required by law.
Responsibilities
- Provide prompt, friendly customer service and make customer interactions positive.
- Handle customer inquiries that do not require a pharmacist's expertise and judgment.
- Accept new written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
- Contact doctors' offices to take or request refill prescriptions as needed.
- Gather and maintain accurate patient information required to prepare prescriptions.
- Assist pharmacists in preparing prescription drug products for dispensing.
- Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
- Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
- File prescriptions after dispensing and report medication errors to appropriate personnel.
- Order, check in, and stock pharmacy supplies, and log invoices as needed.
- Perform cash transactions accurately.
- Administer vaccines when permitted by law and when required certification is held.
- Maintain cleanliness in the pharmacy and dispensing area.
- Protect the confidentiality of customers' private medical information in accordance with HIPAA.
- Follow statutes and regulations applicable to pharmacy technicians.
- Work with co-workers as a team to support customer satisfaction and a pleasant work environment.
- Assist in other areas of the store and take on special projects as assigned.
- Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
- Report to work as scheduled and on time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
