Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The role models and delivers a distinctive, helpful customer experience. The position supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow and inventory, handling appropriate customer and provider calls, and supporting clinical services as required. The technician follows applicable regulations and company policies, reports prescription errors promptly, and maintains the Pharmacy Department’s supplies and appearance. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Training, assigned learning, continuing education, and ongoing development of healthcare and pharmacy knowledge are part of the role.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Assist the pharmacist under supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, ensuring accuracy; retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register related sales, handle cash as required, and assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
- As needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical providers through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; attend requested training, complete PPLs, acquire continuing education credits, and maintain relevant healthcare and pharmacy knowledge.
- If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
