Certified Pharmacy Technician

Walgreens•Hillsboro, OR

12d

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive and delightful customer experience. Works under pharmacist supervision to enter patient and drug information, fill prescriptions, check medications and possible interactions, support pharmacy workflow, and report prescription errors. Handles register transactions, customer questions, telephone calls that do not require the pharmacist’s personal attention, manual third-party claims, clerical tasks, and inventory activities. May assist with clinical services, including collecting and labeling blood or urine samples, and coordinate those services with pharmacy staff, Walgreens healthcare clinics, and external providers. Helps maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance, and supports relationships with local medical and healthcare communities. Earns and maintains PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earns PTCB certification as a condition of promotion to senior technician. Attends training, completes requested PPLs, obtains continuing education credits, and maintains knowledge of healthcare and pharmacy developments. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. Requires willingness to work a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise held.
Follow state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications; verify that medicines are correct; and check for possible interactions.
Assist the pharmacist in scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, and help customers locate over-the-counter products when possible.
Model customer-service best practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party program prescription claims promptly and efficiently.
Perform clerical duties as assigned by the Pharmacy Manager.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for merchandise overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist in administering clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in building relationships with local medical and healthcare providers through outreach and provider detailing.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification or applicable state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain relevant healthcare and pharmacy knowledge.