Certified Pharmacy Technician

Walgreens•Midwest City, OK

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist and coach pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and department upkeep. The technician works under pharmacist supervision and follows applicable laws, company policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and quality-improvement procedures. Duties include entering patient and drug information, filling prescriptions, reporting errors, assisting with workflow, processing claims, handling sales and cash, answering appropriate calls, and supporting inventory activities. The position may also involve helping pharmacists provide clinical services and maintaining relationships with local medical and healthcare communities. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends. The technician earns and maintains PTCB certification through a designated training program and/or state-required certification or registration, attends assigned training, completes requested learning modules, and maintains relevant healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications, verify the correct medicine, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company policies for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing requirements during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products and resolve customer issues and questions.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical and healthcare providers through detailing, outreach, and other forums.
Help maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Model customer-service best practices, including greeting customers, offering proactive assistance, identifying needs, and serving customers until satisfied.