Certified Pharmacy Technician

Walgreens•Saint Charles, MO

11d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians in pharmacy-system operation and cashiers in using pharmacy cash registers. The technician models and delivers a distinctive and welcoming customer experience. The position supports prescription processing and dispensing, pharmacy workflow, cash-register transactions, customer assistance, claims processing, inventory management, asset protection, clerical duties, and maintenance of the Pharmacy Department. It may also support clinical services, including collection and labeling of blood or urine samples, and coordination with healthcare providers and clinics. The technician helps maintain relationships with the local medical community and completes other assignments as directed. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. The role requires training, continuing education, and ongoing knowledge of healthcare and pharmacy developments. English fluency is required except in Puerto Rico, and the schedule must be flexible enough to include evening and weekend hours.

Requirements

Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Be fluent in reading, writing, and speaking English, except in Puerto Rico.
Be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify the medicine and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, operate the assigned cash register, and collect and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, and help customers locate over-the-counter products.
Model customer-service practices and build relationships with valuable customers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
Assist with clinical services when required, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and conduct outreach to healthcare groups and care facilities.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned training, PPLs, continuing education, special assignments, and other tasks.
If PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.