Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. The position models and delivers a distinctive, delightful customer experience. The technician supports prescription processing and dispensing, customer service, pharmacy workflow, inventory management, clerical tasks, and the coordination of clinical services. The role also maintains compliance with applicable laws, company policies, and pharmacy quality and conduct requirements. Training and development include earning and maintaining PTCB certification through the designated program and/or state-required certification or registration, completing assigned training, and acquiring continuing education credits.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision with pharmacy practice and other Pharmacy Department duties in accordance with state, federal, and company requirements.
- Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
- If PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
- Engage customers and patients by greeting them, offering assistance, resolving issues, answering questions, and providing a positive customer experience.
- Model customer service best practices, build relationships with valuable customers, and help customers locate over-the-counter products when possible.
- Follow the Walgreen Co. Pharmacy Code of Conduct, Good Faith Dispensing policy, and company policies and procedures.
- Retrieve, count, and pour pharmaceutical drugs; verify medicines; check for possible interactions; and assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and comply with pharmacy error and Quality Improvement Program procedures.
- Register related sales, collect and handle cash as required, and handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
- Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; use asset protection techniques; and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider outreach and detailing to healthcare professionals and community groups.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Maintain respectful relationships with coworkers and complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
