Certified Pharmacy Technician

Walgreens • Maryville, TN

13d • $16 - $21

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive, delightful customer experience.

The role supports pharmacy operations, prescription processing, inventory management, customer service, clinical services, and relationships with the local medical community. It also includes maintaining a clean, orderly, and adequately stocked Pharmacy Department; following company policies and procedures; completing assigned tasks; and maintaining pharmacy knowledge and skills through training and continuing education.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
• Develop strong relationships with valuable customers.
• Assist the pharmacist under supervision in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions, including retrieving, counting, and pouring medications, verifying medicines, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales, handle cash as required, and help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for overages, shortages, order errors, and damaged prescription goods.
• May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers and health groups through provider detailing and outreach to physicians, nurses, healthcare providers, retirement homes, and nursing homes.
• Maintain the Pharmacy Department’s supplies, cleanliness, appearance, and order.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed