Certified Pharmacy Technician

Walgreens • Casa Grande, AZ

8d • $19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist, under direct supervision, in the practice of pharmacy and performs other Pharmacy Department duties according to company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The position models and delivers a distinctive customer experience.

The technician supports prescription processing and dispensing, pharmacy workflow, customer service, cash register transactions, telephone inquiries, third-party prescription claims, inventory management, clinical services, and relationships with the local medical community. The role also maintains pharmacy cleanliness and supplies, follows company policies and procedures, reports prescription errors, and completes assigned training, continuing education, and other tasks.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision and in compliance with state, federal, and company policies.
• Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered accurately.
• Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
• Assist the pharmacist with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company procedures for errors and the Quality Improvement Program.
• Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and help coordinate services with Walgreens healthcare clinics and external providers.
• Help develop and maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
• Maintain adequate supplies and help keep the Pharmacy Department clean, neat, and orderly.
• Provide customer assistance, resolve issues, answer questions, and model customer-service best practices.
• Develop strong relationships with valuable customers.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed