Certified Pharmacy Technician

Walgreens•New Orleans, LA

12d

About The Position

Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the Certified Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while helping deliver a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy registers. The technician supports prescription processing, workflow, customer service, cash handling, third-party claims, inventory management, clerical tasks, and department upkeep. The role may also support clinical services and outreach to local healthcare providers. The technician must complete required training, maintain applicable certification or registration, and keep current with healthcare and pharmacy developments. The position requires fluency in English, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner.
Perform clerical duties assigned by the Pharmacy Manager.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.