Certified Pharmacy Technician
About The Position
The Certified Pharmacy Technician supports pharmacists in accurately and professionally preparing and distributing prescription medications. The role includes prescription processing, insurance billing, customer service, patient information management, and inventory duties while maintaining confidentiality and complying with pharmacy regulations. This is a fast-paced retail pharmacy position involving multiple tasks throughout a shift, such as filling prescriptions, answering telephone calls, and assisting customers. The pharmacy handles and prepares hazardous drugs, and there may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. Training is provided to support a safe work environment.
Requirements
- High school diploma or equivalent.
- Certification as a licensed technician through a certified national program, with continuing education maintained to keep the license active.
- Vaccination certification if administering vaccines, as required by law.
- Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
- Ability to perform arithmetic, algebraic, and geometric calculations accurately.
- Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
- Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
- Ability to exercise discretion and integrity when handling confidential patient information.
- Successful completion of a pre-employment drug screen is required.
Nice To Haves
- Previous experience as a pharmacy technician or pharmacy clerk.
Responsibilities
- Provide prompt, friendly customer service and make customer interactions positive.
- Handle customer inquiries that do not require a pharmacist's expertise or judgment.
- Accept written prescription orders and telephoned refill requests at the supervising pharmacist's discretion.
- Contact doctors' offices to take or request refill prescriptions as needed.
- Gather and maintain accurate patient information required to prepare prescriptions.
- Assist pharmacists in preparing prescription drug products for dispensing.
- Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
- Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
- File prescriptions after dispensing and report medication errors to appropriate personnel.
- Order, check in, and stock pharmacy supplies and log invoices as necessary.
- Perform cash transactions accurately.
- Administer vaccines as allowed by law, with required certification where applicable.
- Maintain the cleanliness of the pharmacy and dispensing area.
- Protect the confidentiality of customers' private medical information in accordance with HIPAA.
- Follow statutes and regulations pertaining to pharmacy technicians.
- Work with co-workers to support customer satisfaction and a pleasant work environment.
- Assist in other store areas and take on special projects as assigned.
- Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
- Report to work as scheduled and on time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
