Certified Pharmacy Technician

Walgreens•Farragut, TN

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician helps deliver a distinctive customer experience by greeting customers, offering assistance, resolving issues, answering questions, and modeling customer service best practices. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, supports pharmacy workflow, reports prescription errors, handles sales and cash, assists customers with locating over-the-counter products, processes manual third-party claims, and performs assigned clerical tasks. The role also supports inventory management, asset protection, clinical services, relationships with local healthcare providers, and the upkeep of the Pharmacy Department. The technician complies with company policies and the Pharmacy Code of Conduct, maintains respectful coworker relationships, and completes special assignments. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. PTCB certification must be earned and maintained through the designated training program or as required for promotion to senior technician.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in compliance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with ordering, unpacking, checking, and storing pharmaceutical shipments and other inventory management activities.
Use asset protection techniques and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete special assignments.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Model customer service best practices, including greeting customers, offering help proactively, identifying needs, and assisting until satisfied.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash register operations.