Certified Pharmacy Technician

Walgreens•Hesperia, CA

1d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive, positive customer experience. The position supports prescription processing and dispensing, customer service, pharmacy workflow, inventory management, clerical tasks, and maintenance of the Pharmacy Department. It also involves assisting with clinical services and outreach to the local medical community as needed. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Training, requested learning modules, continuing education, and ongoing development of healthcare and pharmacy knowledge are part of the role.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under supervision in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to enter and retrieve patient and drug information and process prescriptions accurately.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and comply with pharmacy error procedures and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash, and help customers locate over-the-counter products.
Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Develop relationships with valuable customers and maintain respectful relationships with coworkers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged goods involving prescription drugs.
Maintain knowledge of company asset protection techniques.
Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local physicians, nurses, and other healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete manager-requested PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.