Certified Pharmacy Technician

Walgreens•Lake Charles, LA

5d•$18 - $24

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists and coaches pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers. Models and delivers a distinctive, positive customer experience. The role supports pharmacy operations under pharmacist supervision, including entering patient and drug information, filling prescriptions, identifying potential interactions, maintaining workflow, reporting prescription errors, handling sales and cash, responding to appropriate telephone calls, processing insurance claims, and assisting with inventory management. It may also support clinical services and relationships with local healthcare providers, and help maintain a clean, orderly, adequately stocked Pharmacy Department. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes assigned learning modules, acquires continuing education credits, and maintains current healthcare and pharmacy knowledge. The role requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evening and weekend hours.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice and other Pharmacy Department duties, in accordance with applicable regulations and Company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
When PTCB certified, assist and coach pharmacy technicians in operating pharmacy systems and cashiers in operating pharmacy cash registers.
Engage customers and patients, offer assistance, resolve issues, answer questions, model customer-service best practices, and develop relationships with valuable customers.
Assist with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist on duty and follow Company procedures for pharmacy errors and the Quality Improvement Program.
Follow the Company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register, collect and handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, errors, or damaged prescription drugs.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership in maintaining relationships with local medical providers and conducting outreach to healthcare groups and care facilities.
Maintain the Pharmacy Department’s supplies, cleanliness, organization, and appearance.
Comply with Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete requested PPLs, acquire continuing education credits, and maintain pharmacy and healthcare knowledge and skills.