Certified Pharmacy Technician

Walgreens • Glendale, CA

4d • $19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers. The technician models and delivers a distinctive, helpful customer experience.

Under pharmacist supervision, the technician enters and verifies patient and prescription information, fills prescriptions, supports pharmacy workflow, reports prescription errors, processes third-party claims, handles appropriate phone calls, and assists with pharmacy inventory and department upkeep. The role may also support clinical services, including collecting and labeling patient samples, and help maintain relationships with local healthcare providers.

The technician earns and maintains PTCB certification through the designated training program and/or meets state-required certification or registration requirements. They attend requested training, complete assigned PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge. The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
• Model customer-service best practices and develop strong relationships with valuable customers.
• Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
• Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
• Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register related sales, collect and handle cash, and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments, and file claims for shipment discrepancies or damaged prescription drugs.
• May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities.
• Help keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed