Certified Pharmacy Technician
About The Position
Hy-Vee is seeking a Certified Pharmacy Technician to support pharmacists in preparing and distributing prescription medications accurately and professionally while providing helpful customer service. The position includes prescription processing, insurance billing, customer assistance, and inventory duties, with strict attention to confidentiality, regulatory compliance, and customer care. This fast-paced retail pharmacy role involves handling multiple tasks throughout a shift, including filling prescriptions, answering telephones, and assisting customers. The pharmacy handles and prepares hazardous drugs, and there may be occasional exposure to hazardous chemicals or solvents during compounding, including chemotherapy drugs. Safety training is provided, and following pharmacy policies and procedures is essential to minimizing exposure risks.
Requirements
- High school diploma or equivalent.
- Certification as a licensed technician through a certified national program; continuing education requirements must be maintained to keep the license active.
- Vaccination certification if administering vaccines, as required by law.
- Ability to apply logical and scientific thinking to solve problems involving abstract and concrete variables.
- Ability to perform arithmetic, algebraic, and geometric calculations accurately.
- Ability to compose original correspondence, follow technical manuals, and evaluate technical data.
- Ability to counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
- Ability to maintain discretion and integrity when handling confidential patient information.
- Ability to frequently stand and walk throughout the pharmacy shift, including extended periods at a counter or workstation.
- Ability to count, pour, package, and label medications and fill prescriptions under pharmacist supervision in accordance with state and federal regulations.
- Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning duties.
Nice To Haves
- Previous experience as a pharmacy technician or pharmacy clerk.
Responsibilities
- Provide prompt, friendly customer service and make customer interactions positive.
- Handle customer inquiries that do not require a pharmacist's expertise or judgment.
- Accept new written prescription orders and telephone refill requests at the supervising pharmacist's discretion.
- Contact doctors' offices to take or request refill prescriptions as needed.
- Gather and maintain accurate patient information required to prepare prescriptions.
- Assist pharmacists in preparing prescription drug products for dispensing.
- Prepare and affix labels to prescription containers and prepare prescriptions for mailing.
- Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
- File prescriptions after dispensing and report medication errors to appropriate personnel.
- Order, check in, and stock pharmacy supplies, and log invoices as necessary.
- Perform cash transactions accurately.
- Administer vaccines as allowed by law, with required certification where applicable.
- Maintain cleanliness of the pharmacy and dispensing area.
- Protect the confidentiality of customers' private medical information in accordance with HIPAA.
- Comply with statutes and regulations pertaining to pharmacy technicians.
- Work collaboratively with co-workers to support customer satisfaction and a pleasant work environment.
- Assist in other store areas and take on special projects as assigned.
- Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
- Report to work as scheduled and on time.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
