Certified Pharmacy Technician

Walgreens • Chesapeake, VA

7d

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in line with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. A PTCB-certified technician may also assist and coach pharmacy technicians in pharmacy-system operations and cashiers in the operation of pharmacy cash registers. The technician models and delivers a distinctive customer experience while supporting pharmacy operations, inventory management, clinical services, and relationships with the local medical community.

The position requires earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration. The technician attends requested training, completes PPLs, earns continuing education credits, and maintains knowledge of healthcare and pharmacy developments. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

• Work under the pharmacist's direct supervision and comply with applicable state and federal regulations and company policies.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
• Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
• Retrieve, count, and pour medications, verify the medicine is correct, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program policies.
• Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Greet customers and patients, offer assistance, resolve issues, answer questions, and deliver a positive customer experience.
• Share customer-service best practices with team members and develop relationships with valuable customers.
• Assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
• Help develop and maintain relationships with local medical providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
• Maintain the Pharmacy Department's supplies, cleanliness, and orderly appearance.
• Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, complete PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed