Certified Pharmacy Technician

Walgreens•West Jordan, UT

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, the technician also assists with and coaches pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The role models and delivers a distinctive, delightful customer experience. The technician supports prescription processing and dispensing, assists pharmacists with scheduling and workflow, reports prescription errors, follows Good Faith Dispensing requirements, handles register sales and cash, responds to appropriate telephone calls, processes manual third-party claims, and performs clerical and inventory tasks. The role may also support clinical services, medical-community outreach, and upkeep of the Pharmacy Department. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends assigned training, completes requested PPLs, earns continuing education credits, and maintains current healthcare and pharmacy knowledge. English fluency in reading, writing, and speaking is required, except in Puerto Rico. The position requires willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience, prior Walgreens experience, strong math and computer skills, knowledge of store inventory control, and PTCB certification are preferred. Compensation depends on factors including geography, skills and abilities, education, and experience. The role will remain open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not already earned.
Follow state and federal regulations, company policies and procedures, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
When PTCB certified, assist and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy cash-register operation.
Engage customers and patients, offer assistance, resolve customer issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures for pharmacy errors and the Quality Improvement Program.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual claims for third-party prescription programs promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmaceutical warehouse overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and conducting outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain the Pharmacy Department by keeping it stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete PPLs requested by the Manager, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.