Certified Pharmacy Technician

Walgreens•Eureka, CA

18d

About The Position

In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties according to Company policies and procedures. Uses pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in operating pharmacy systems and cashiers in using pharmacy cash registers. Models and delivers a distinctive customer experience. The role supports pharmacy operations by entering patient and drug information, filling prescriptions, assisting with workflow, reporting prescription errors, handling sales and cash, responding to appropriate telephone calls, processing manual third-party claims, and performing clerical duties. It also supports inventory management, asset protection, clinical services when required, outreach to the local medical community, and maintaining a clean, stocked, and orderly Pharmacy Department. The technician earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends requested training, completes PPLs, and acquires continuing education credits. The role requires maintaining knowledge of healthcare and pharmacy developments and fluency in reading, writing, and speaking English, except in Puerto Rico. It requires willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience and several other qualifications are preferred. Employment consideration is available to qualified applicants with arrest and conviction records. The role remains open until filled; compensation depends on factors including geography, skills and abilities, education, and experience.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Follow applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to obtain patient and drug information and process prescriptions.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in operating pharmacy cash registers.
Engage customers and patients, offer assistance, resolve issues, and answer questions to support a positive customer experience.
Model customer-service best practices and build relationships with valuable customers.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program policies.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, and damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, complete PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.