Certified Pharmacy Technician

Walgreens•Grafton, MA

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties under Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and models and delivers a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. The technician supports prescription processing and dispensing, customer service, pharmacy operations, inventory management, clinical services, and relationships with local medical providers. The position also requires maintaining pharmacy knowledge and skills, completing assigned training and continuing education, and earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; certification is a condition of promotion to senior technician if not otherwise earned.
Must comply with state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under supervision, in the practice of pharmacy in accordance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company procedures related to errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Provide customer service by greeting and assisting customers and patients, resolving issues, answering questions, and helping locate over-the-counter products.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in developing relationships with local medical professionals and health organizations through provider outreach.
Help maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
If PTCB certified, assist and coach pharmacy technicians and cashiers in using pharmacy systems and pharmacy cash registers.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.